Shipping & Refunds

At skincrew.com, we’re committed to making your shopping and shipping experience as smooth and enjoyable as possible.

Simple and Transparent Shipping

Enjoy complimentary shipping on all orders over $99—no surprises, just great service! Orders are shipped standard or expedited through trusted carriers like UPS and USPS, typically dispatched within 1-3 business days. Delivery times vary by location, generally taking 1-9 business days. Should any issues arise, you’ll be notified within 24 hours.

Free Gifts and Points!

The more you shop, the more you receive! Earn Skin Points on every purchase through our loyalty program to redeem on future orders. Watch for exclusive Free Gifts with Purchase (GWP) from select brands, available on a first-come, first-served basis. Be sure to subscribe to our email list for notifications on these special offers.

Buy & Save Details

Please note that Buy & Save offers don’t apply to previous purchases, cannot be combined with other promotions, and are limited to a single product per offer.

Shipping Rates

Orders over $99 qualify for free shipping, and orders above $499 enjoy free express shipping.

Free Gift Offer

Orders over $199 receive free shipping. For orders over $199, enjoy free express shipping. Note, gifts are added when available. 

Holiday Shipping Notice

During busy holiday and sale seasons, please expect potential delays in shipping times. Thank you for your patience and understanding as we work to deliver your orders promptly.

Please allow a minimum of 3 to 10 business days, perhaps longer if there was a long weekend for shipments to take place. We cannot honor express shipping during this time.