Shipping & Refunds
At skincrew.com, we’re committed to making your shopping and shipping experience as smooth and enjoyable as possible.
Carbon Neutral Shipping
skincrew.com proudly offers carbon-neutral ground deliveries. Each shipment’s carbon footprint—considering travel distance, transport type, and package weight—is carefully calculated. To offset these emissions, we invest in carbon credits that fund impactful projects, reducing overall carbon dioxide in the atmosphere.
Simple and Transparent Shipping
Enjoy complimentary shipping on all orders over $65—no surprises, just great service! Orders are shipped standard or expedited through trusted carriers like UPS and USPS, typically dispatched within 1-3 business days. Delivery times vary by location, generally taking 1-9 business days. Should any issues arise, you’ll be notified within 24 hours.
Free Samples!
At skincrew.com, we love including complimentary samples with most orders. While samples aren’t available for every brand, we include 1-3 handpicked samples with your order when possible, curated by our Skin Care Specialists to match your preferences.
Free Gifts and Skin Points!
The more you shop, the more you receive! Earn Skin Points on every purchase through our loyalty program to redeem on future orders. Watch for exclusive Free Gifts with Purchase (GWP) from select brands, available on a first-come, first-served basis. Be sure to subscribe to our email list for notifications on these special offers.
Buy & Save Details
Please note that Buy & Save offers don’t apply to previous purchases, cannot be combined with other promotions, and are limited to a single product per offer.
Shipping Rates
Orders over $65 qualify for free shipping, and orders above $199 enjoy free express shipping.
Free Gift Offer
Orders over $65 receive free shipping and a bonus gift valued at $20. For orders over $199, enjoy free express shipping.
Holiday Shipping Notice
During busy holiday seasons, please expect potential delays in shipping times. Thank you for your patience and understanding as we work to deliver your orders promptly.